Clinical Guidelines And Procedures

Acute Respiratory Infections

  • Clinical Guidlines

  • Guidelines for managing COVID-19, influenza, and similar respiratory conditions

  • Infection control practices in home and clinic settings

  • Safety protocols for caregivers and primary care providers

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Infectious Disease Prevention

  • Communicable disease monitoring and prevention

  • Chronic illness screening and early detection

  • Education on managing conditions like diabetes and hypertension

  • Disease prevention

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Medications and Treatments

  • Safe use of prescribed medications

  • Antimicrobial stewardship across care plans

  • Medication review and incident reporting

  • Promoting medication safety and compliance

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Clinical Resources

Guides and materials to support families, caregivers, and healthcare professionals within the ConcierCare network

Personalized care pathways

  • Senior and Aged Care pathways

  • Coordinated care handovers between providers

  • Response protocols for urgent care situations

  • Pediatric support and navigation

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Patient safety and quality of care

  • Fall prevention strategies

  • Aligned with national safety and quality standards

  • Skin integrity and pressure injury prevention

  • Safe handling of blood and related care protocols

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Compassionate end-of-life care

  • Support for voluntary assisted dying where applicable

  • Guidance for clinicians, patients, and families

  • Training and tools for end-of-life decision making

  • Resources for emotional support and planning

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Clinical care teams

  • Nursing services

  • Maternal and newborn care

  • Allied health professionals

  • Mental health support

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Sexual and reproductive health

  • Discreet and inclusive services

  • Sexual health education

  • Testing and disease prevention

  • Access to contraception 

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Guidelines for inclusive care

  • Support for Aboriginal and Torres Strait Islander individuals

  • Culturally appropriate care for multicultural communities

  • Care access for refugees

  • Disability support and advocacy

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Efficient care delivery

  • Based on Clinical Services Capability Framework

  • Flexible service delivery models for home and clinic care

Emergency care coordination

  • Clear protocols for emergency evaluations and urgent care

  • Ensuring legal compliance and patient safety

Pilot programs and innovation

  • Testing new healthcare delivery models

  • Community pharmacy integration

  • Feedback-driven service improvements